What does the Stripe integration do?
Connecting Stripe to Round lets you see your Stripe balances and transaction activity alongside your bank accounts, giving you a single view of your cash position in Round.
How do I connect Stripe?
Go to Integrations → Stripe
Select Connect to Stripe
Sign in to Stripe and authorise Round
Return to Round once authorisation is complete
Round will then begin syncing your Stripe balances and recent transaction activity.
Who can connect or disconnect Stripe?
Company Admins and Members can connect or disconnect Stripe.
Can I connect multiple Stripe accounts?
Yes. Select Connect another Stripe account from the Stripe integration page.
Each Stripe account will appear as a separate connection in Round.
Can the same Stripe account be connected to multiple Round companies?
No. A Stripe account can only be connected to one Round company at a time.
What data does Round import from Stripe?
Round currently syncs:
Available and pending balances
Balances by currency
Stripe balance transactions, including charges, refunds, payouts and fees
If your Stripe account holds multiple currencies, each currency will appear as a separate balance under the same Stripe connection.
How much transaction history does Round import?
When you first connect Stripe, Round imports approximately three months of transaction history.
New activity is then synced automatically.
How often does my Stripe data update?
Round automatically keeps your Stripe data up to date.
It syncs when you first connect your account, when Round receives relevant updates from Stripe and periodically throughout the day.
You can also refresh your Stripe data manually from either the Stripe integration page or the account menu under Accounts.
Does Round store my Stripe password?
No. Round never stores your Stripe password.
You authorise the connection securely through Stripe.
Where can I see my Stripe balances?
Go to Accounts.
Your Stripe account will appear alongside your bank accounts. You can manage the connection from Integrations → Stripe.
Can I refresh my Stripe account manually?
Yes.
You can select Force sync balances from the Stripe integration page or Refresh from the Stripe account menu under Accounts.
Manual refreshes may occasionally be subject to a short cooldown.
What happens if I disconnect Stripe?
Disconnecting Stripe stops any future syncing and removes Round's access to the account.
Your existing Stripe balances and transaction history will remain visible in Round. If you reconnect the same Stripe account later, syncing will resume.
How do I disconnect Stripe?
Go to Integrations → Stripe → Disconnect.
You can also select Disconnect from the Stripe account menu under Accounts.
I connected Stripe but can't see my balances. What should I do?
The initial sync starts as soon as you connect and may take a short time to complete.
If your balances still haven't appeared:
Try Force sync balances
Try reconnecting your Stripe account
Contact us if you're still having trouble
Why did my Stripe connection fail?
A connection can fail if:
Stripe authorisation was cancelled
The authorisation link expired
Stripe or Round experienced a temporary error
The Stripe account is already connected to another Round company
Try connecting again. If the Stripe account is already linked to another Round company, you'll need to disconnect it there first.
Why can't I see the option to connect Stripe?
Stripe may not yet be enabled for your company, or your Round role may not have permission to connect integrations.
If you see a waitlist instead, join it and we'll let you know when Stripe becomes available.
What does the Stripe integration currently support?
The Stripe integration currently focuses on bringing your Stripe balances and transaction activity into Round Accounts.
More advanced capabilities, such as payout reconciliation, accounting or invoice syncing, aren't currently supported.